How should you respond to positive and negative comments on social media? - Deniliquin Business Chamber
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How should you respond to positive and negative comments on social media?

Chamber has been asked to share some information on ways to respond to positive and negative comments on social media

Here is a longish document that gives some suggestions, scan through it and and pick up on the main messages…there are examples to look at and adapt to your situation.

Some of the topics covered are…

How should you reply to criticism?

You can:

  • Reply publicly
  • Reply privately
  • Be serious
  • Use humour

Managing Positive Reviews

  • Actively creating, and engaging with, positive online conversations about your brand and the local community can encourage others to participate in that conversation, and generate more buzz and visibility for your business

How to remove bad reviews on Google and Facebook

Seven effective ways to deal with your social media critics

How to Respond To Rude Comments on Social Media Networks

HERE is the link to the document

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